Eric P. Rhodes

Artist, Designer & Technologist

A lifelong learner drawn to the complexities of being human in an increasingly digital world.

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Fields of Study

Labor and Employment Relations, Organizational Change Management, Work Organization and Management, Emotional Literacy, Emotional Vocabulary, Metaverse and its related technologies (Web3, NFTs, AI, blockchain, and crypto), Art History, and Visual Arts

Works in Progress

“Improving Emotional Literacy Through Art” [ongoing artistic inquiry]

“Emotional Cartographies: Visualizing the Inner Self” [workshop series in development]

Future Projects

"Design Thinking for Labor Studies" [graduate-level special topics course]

“Improving Emotional Literacy Through Art” [book-length project]

“Work 3.0: The Sociocultural and Economic Dynamics of Labor in a Decentralized Marketplace” [book-length project]

Education

M.L.E.R., Rutgers University—New Brunswick, Industrial RelationsExpected 2025

Concentration: Leadership and Organizational Change
Awards: Dean’s Scholarship Recipient, Spring 2025

B.S., Rutgers University—New Brunswick2024

Major: Industrial Relations
Extended Studies: Visual Arts at Mason Gross School of the Arts
Additional Courses: (Seton Hall University) Drawing in Color, Watercolor
Honors: Summa Cum Laude

A.S., Hudson County Community College2013

Major: Computer Science
Honors: Phi Theta Kappa Honor Society

Creative Leadership

Creative Entrepreneur at Second Realm, Hoboken, NJ2019—Present

Co-host at Rising Tide2024—Present

Council Member at /cryptoart DAO2023—Present

Guest Speaker at Fashion Institute of Technology (FIT)2007—Present

Host at The Outer Realm2021—2022

Professional Experience

Head of Service Design at Twitter, San Francisco, CA2018—2019

Service Designer at Google (Hardware), Mountain View, CA2016—2018

CX Designer at Google (ATAP) Mountain View, CA2016

Marketing Producer at MLB, New York, NY2015

Marketing Manager at HarperCollins, New York, NY2014—2015

Design Director at TBRN, New York, NY2006—2014

Graphic Designer at FedEx Office, Clifton, NJ2004—2005

Academic Experience

Tutor, Student Support Services Program at Hudson County Community College, Jersey City, NJ2001—2002

Teacher's Assistant, Interdisciplinary Learning Community Program at Hudson County Community College, Jersey City, NJ2001—2002

Additional Methodological Training

Advanced Data Analytics Professional Certificate (Data Analysis, Data Visualization, R, and SQL)Google Career Certifcates, 2024

Career Development and Personal BrandingRutgers University, 2024

Art LawChristie's Education, 2022

Design ThinkingGeneral Assembly, 2018

Service DesignCooper Education, 2019

Certified Customer Experience Professional (CCXP)CXPA, 2017—2021

User ExperienceNYU, 2013

Sports MarketingNational Sports Marketing Network, 2013

Figure DrawingArt Students League of New York, 2013

Conferences and Workshops

Panelist, Crafting Dynamic NFT Collection Narratives - Weaving AI into Your Artistic Creations, NFT NYC 2024, New York, NY2024

Moderator, Artist's Panel, After Dinner Mints: An NFT Art Showcase, New Haven, CT2022

Workshop Facilitator, Customer Journey Mapping, Twitter, Tokyo, JP2019

Workshop Developer, Brand Embodiment Series, Twitter's Global Support Operations, San Francisco, CA2018—2019

Presenter, Journey Mapping with Analytics, 5th Annual Digital Customer Experience Strategies Summit, Chicago, IL2018

Workshop Developer, Customer Journey Map to Hell, Twitter's User Service Organization Off-site, Oakland, CA2018

Workshop Developer, Design Thinking & Customer Feedback Sessions, Twitter's Trust & Safety Summit, San Francisco, CA2018

Workshop Developer, Service Design Series, Google Hardware, Mountain View, CA2016—2018