Eric P. Rhodes

Artist


A Design Leader drawn to the complexities of being human in an increasingly digital world.

As an experience designer with expertise in design thinking, customer experience (CX) design, and service design, what Eric enjoyed most was helping people adapt to change and seize new opportunities.

Professional Experience

Head of Service Design at Twitter2018‐2019

Service Desginer at Google Hardware2016‐2018

Customer Experience Designer at Google ATAP2016

Marketing & Fan Engagement at MLB2015

Marketing & Audience Development at HarperCollins Publishers2014‐2015

Design Director at The Book Report Network2006‐2014

Graphic Designer FedEX2004‐2005

Conferences & Workshops

Workshop Facilitator, Customer Journey Mapping, Twitter, Tokyo, JP2019

Workshop Developer, Brand Embodiment Series, Twitter's Global Support Operations, San Francisco, CA2018–2019

Presenter, Journey Mapping with Analytics, 5th Annual Digital Customer Experience Strategies Summit, Chicago, IL2018

Workshop Developer, Customer Journey Map to Hell, Twitter's User Service Organization Off-site, Oakland, CA2018

Workshop Developer, Design Thinking & Customer Feedback Sessions, Twitter's Trust & Safety Summit, San Francisco, CA2018

Workshop Developer, Service Design Series, Google Hardware, Mountain View, CA2016–2018

Education

M.L.E.R, Rutgers University—New BrunswickExpected 2025

B.S., Rutgers University—New Brunswick2024

A.S., Hudson County Community College2013

Additional Methodological Training

Advanced Data Analytics Professional Certificate (Data Analysis, Data Visualization, R, and SQL)Google Career Certifcates, 2024

Design ThinkingGeneral Assembly, 2018

Service DesignCooper Education, 2019

Certified Customer Experience Professional (CCXP)CXPA, 2017–2021

User ExperienceNYU, 2013

Sports MarketingNational Sports Marketing Network, 2013