As an experience designer with expertise in design thinking, customer experience (CX) design, and service design, what Eric enjoyed most was helping people adapt to change and seize new opportunities.
Head of Service Design at Twitter2018‐2019
Service Desginer at Google Hardware2016‐2018
Customer Experience Designer at Google ATAP2016
Marketing & Fan Engagement at MLB2015
Marketing & Audience Development at HarperCollins Publishers2014‐2015
Design Director at The Book Report Network2006‐2014
Graphic Designer FedEX2004‐2005
Workshop Facilitator, Customer Journey Mapping, Twitter, Tokyo, JP2019
Workshop Developer, Brand Embodiment Series, Twitter's Global Support Operations, San Francisco, CA2018–2019
Presenter, Journey Mapping with Analytics, 5th Annual Digital Customer Experience Strategies Summit, Chicago, IL2018
Workshop Developer, Customer Journey Map to Hell, Twitter's User Service Organization Off-site, Oakland, CA2018
Workshop Developer, Design Thinking & Customer Feedback Sessions, Twitter's Trust & Safety Summit, San Francisco, CA2018
Workshop Developer, Service Design Series, Google Hardware, Mountain View, CA2016–2018
M.L.E.R, Rutgers University—New BrunswickExpected 2025
B.S., Rutgers University—New Brunswick2024
A.S., Hudson County Community College2013
Advanced Data Analytics Professional Certificate (Data Analysis, Data Visualization, R, and SQL)Google Career Certifcates, 2024
Design ThinkingGeneral Assembly, 2018
Service DesignCooper Education, 2019
Certified Customer Experience Professional (CCXP)CXPA, 2017–2021
User ExperienceNYU, 2013
Sports MarketingNational Sports Marketing Network, 2013