Eric P. Rhodes

Artist, Designer, & Technologist

A Design Leader drawn to the complexities of being human in an increasingly digital world.

As a creative technologist and designer with 21 years of expertise in design thinking, CX, and service design across emerging technologies—including social marketing, IoT hardware, and now Web3 and NFTs—I’m most driven by designing experiences that tell a clear story, resonate with users, and evolve with the culture.

More about me: On Becoming a Designer • LinkedIn • Full CV [PDF]

Experience

Founder & Principal Artist at Second Realm2019‐2024

Founded an award-winning crypto art studio that used blockchain, generative art, and creative coding to explore decentralized authorship, cultural value, and the evolving role of the artist. Portfolio: secondrealm.com

Global Head of Service Design at Twitter2018‐2019

Targeted recruit. Established Twitter’s first CX design program to enhance user and business alignment across global teams, led research to elevate the Employee Experience and drove strategic change initiatives for sustainable, inclusive growth.

CX Program Manager at Google Hardware2016‐2018

Recruited from ATAP to help launch Google’s first Hardware CX team, where I developed a scalable service design program that unified customer experiences across hardware products.

CX Program Manager at Google ATAP2016

Hand-picked by executives to lead CX design research for cutting-edge consumer technology. Conducted in-depth user research and journey mapping for experimental technology like Project ARA and Project Jacquard. Includes leading efforts to build out a retail store in Los Angeles.

Additional experience includes over a decade of work across publishing, sports, marketing, and design for organizations like MLB, HarperCollins Publishers, and FedEx, as well as authors such as William Gibson, Ray Bradbury, and Steven Pressfield.

Education

MLER, Rutgers University—New Brunswick2025

Concentration: Leading Organizational Change

BS, Rutgers University—New Brunswick2024

Field of Study: Industrial Relations & Visual Art
Summa Cum Laude

Additional Training

Technology, Ethics, and RegulationsCITI Program, 2025

Enterprise Design Thinking - Team Essentials for AIIBM, 2025

Advanced Data Analytics Professional Certificate (Data Analysis, Data Visualization, R, and SQL)Google Career Certifcates, 2024

Certified Customer Experience Professional (CCXP)CXPA, 2017–2021